Testimonials

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I am very impressed with the installers for my countertops. The professionalism was impeccable, the job was done beautifully, the seam disappeared I can’t even see it. My countertops are gorgeous. Those guys are awesome! I’m very happy with our new countertops.
Thank you so much, Crystal Bernick
May 21, 2018

“I ordered some vinyl plank flooring several weeks ago for the hallways and my son’s bedroom. After the installation, the inspector found some issues with the install that needed to be corrected. Agustin and Gerardo Otero were sent out to correct the install issues and make everything correct. While they were here, I observed their work ethic and the care that they had to complete the job and keep the work area as clean as possible. After they finished the job, I went back to Design Superstore and ordered carpet for the remaining three bedrooms and a walk-in-closet. When my order arrived at the store, I requested that Agustin and Gerardo Otero do my install. They were busy at that time with another install and I agreed to wait a week so that I could have them do my work. The install started on Monday, May 6 and was completed May 7th. Agustin and Gerardo Otero were very friendly and cooperative during their work and did everything that I asked of them. I observed their work from start to finish and they did an excellent job. Before they left, they vacuumed and cleaned their work area and moved all the furniture back where I wanted it. The carpet that I chose is just beautiful and looks great in my house. I would like to personally thank again Agustin and Gerardo Otero for a job well done and to help make my house look more beautiful. I would recommend them for any carpet install. I would also like to thank Robert Mendoza for his assistance in helping me pick out my new flooring. His patience and help during this project is greatly appreciated. This project started with Robert and he was there from start to finish to answer all of my questions and explain everything to me. All three of these individuals did a super job and demonstrated great knowledge and pride in their work.”
Sincerely, Larry G. Hendry — Waco, TX
May 7, 2019

“We’ve used Design Superstore for many years for several projects including wood flooring, tile, lighting, granite, custom cabinetry, rugs, and fabrics. Kristi Kane has overseen all our projects from start to completion. She is professional, knows our tastes, and is always very helpful in finding what we like. I would highly recommend Design Superstore because of their large selection and because of Kristy!”
Best regards, Ruth Ann Wilson Norris — Waco, TX
April 4, 2018

“Thank you Design Superstore but a special thanks to Kristi Kane. Having to make so many choices on a new home can be overwhelming but Kristi made it so easy. This store has so many choices in every area but if you don’t have someone like Kristi to guide you through in making the right choices and with colors that match, you would be lost. The customer service was excellent from everyone in the store.”
Dana Gunter — Waco TX
June 15, 2017

“Our new floors look incredible. From beginning to end our expectations were exceeded by Design Superstore. Measurements were taken quickly by Mike and he provided a friendly efficient service. We were set up the next day for our install and it was installed in the next week! Aimee did an outstanding job helping us set up everything and she had a great eye for design. Our installers were friendly and hard working and did an incredible job. We were able to get our floor prepped and installed in only half a day! Design Superstore provided a superior service that has impressed me beyond all expectations.”
Julia Layne — Waco TX
December 19, 2017

“Wonderful, dependable service throughout our extensive flooring project and, at completion, flawless craftsmanship and beauty! My wife and I carefully selected Design Superstore after acquiring several quotes, all from reputable companies in Waco. We based our final choice partly on DS superior reviews, but mostly on the quality service we received from the very beginning- the initial measurement for quote.
I cannot say enough about Carl Fox, Sales, who led the job from start to finish. You just have to understand that there are ALWAYS unexpected issues that crop up in a big job, and that’s when you hope the Team you’ve chosen is the right choice. Thank you Carl Fox (and Keith Richbourg owner, Mike Davis estimator, Pam Stone liaison countertops/backsplash, and family-friendly installers).”
Sincerely, Steven Ware — Waco
January 13, 2018

“We’ve specced new homes several times but doing it in Waco is a first. Johnny and Maureen have been absolutely superb in helping us! First Class VIP Service! We must have been there a 100x (reception just wave and know us by name! lol) and every single time all of the staff have been Super helpful & accommodating. On the quoting front the quotes for flooring, tiling and counters have been VERY competitive-for us service is so much a part of that package so doing business with DS has been a no brainer! We are thrilled with the decisions we’re making for our new Russ Davis home. Thanks so much Johnny and Maureen for all your help! :)”
Sincerely, Penelope Gordon — Waco
May 5, 2018

“We were very pleased with Carl Fox and his determined efforts to ensure we had selected our choice for the floor in our living area. He showed us several options and was obviously interested in having the job completed as soon as possible and in a manner that was pleasing to us. He certainly succeeded. His crew were experts in their field and we were extremely pleased with their work. We would gladly recommend Design Superstore Project Manager Carl Fox and his crew of installers. They were FIRST CLASS ! Thank them again for a job well done.”
Pyebaker R. Wright — Waco, TX
October 2, 2017

“My wife, Kathy and I are building a house in New Braunfels and we bought our floor from y’alls store there in Waco. I was superintendent of the schools in Waco. Johnny Tucker made us such a good deal on the floor that we bought it there and had it shipped rather than purchasing in the New Braunfels area. I just wanted you to know that Johnny’s service was impeccable, he treated us with the utmost courtesy and helped us in every way he could. Also I’m glad to report that we now have the floor installed in our new home and it is absolutely perfect for the house… I just wanted to say kudos to y’all and especially to Johnny. Again thank you so much for the service and quality of the product that you sold to us.”
Jerry Major — New Braunfels